1. Data we collect
We collect the following data:
- Account data: your name, email address and profile picture, provided by Google when you sign in. We never receive your Google password.
- Order data: your delivery name, phone number, address, delivery notes and the items you order.
- Activity data: the items in your bag and wishlist, and your order history.
- Technical data: browser type, device and basic usage information needed to keep the site secure and working.
2. How we use your data
We use your data to:
- create and manage your account and sign you in;
- process, confirm and deliver your orders and contact you about them;
- provide customer support and handle returns;
- keep the site secure, prevent fraud and improve our service;
- meet our legal obligations.
We do not sell your personal data.
3. Who we share it with
We share personal data only when needed to run our service: with delivery partners (your name, phone number and address), with our hosting and infrastructure providers, with Google for sign-in, and with authorities when the law requires it.
These providers may only use your data to perform services for us.
4. Cookies and browser storage
To work properly, the site stores some information in your browser, such as your bag, wishlist, preferred language and sign-in session. This data stays on your device. You can clear it at any time in your browser settings, but doing so may sign you out and empty your local bag.
5. How long we keep it
We keep personal data for as long as your account is active or as needed to provide the service, handle returns and meet accounting and legal obligations. After that, we delete or anonymise it.
6. Security
We protect your data with technical and organisational measures, including encrypted connections (HTTPS) and restricted access. No system is completely secure, so we cannot guarantee absolute security.
7. Your rights
In line with Vietnam's personal data protection law (Decree 13/2023/ND-CP), you may ask us to:
- give you access to the personal data we hold about you;
- correct inaccurate data;
- delete your data or close your account;
- restrict or object to certain processing, or withdraw your consent.
To exercise these rights, contact us using the details below. We will reply within a reasonable time.
8. Children
Our site is not directed at children under 16 and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. If a change is significant, we will tell you on the site.
10. Contact us
Questions or requests about your data? Contact DOOVAN at contact@doovan.vn, by phone at [hotline], or by post at [business address].