1. Shipping options
The delivery options available for your order are shown at checkout. Store pickup is offered where available.
2. Shipping fees
Orders above the free-shipping threshold shown in your bag ship free with standard delivery. For other orders, the shipping fee is confirmed by our team when we contact you about your order, before you pay.
3. Delivery time
Orders are prepared after we confirm them with you. Delivery usually takes 2–5 business days in major cities and 4–8 business days elsewhere in Vietnam, counted from the day your order is handed to the carrier.
Delays can happen during holidays, bad weather or peak periods. We will let you know if your order is significantly delayed.
4. Receiving your order
Please check the package when it arrives. If it is visibly damaged or open, note this with the carrier and contact us within 48 hours.
5. Returns
You may return an item within 7 days of receiving it if it:
- is unworn, unwashed and undamaged;
- still has all its original tags, labels and packaging;
- is not a final-sale or made-to-order item.
For hygiene reasons, items worn close to the body, such as underwear and swimwear, cannot be returned unless they are faulty.
6. How to return an item
Contact us at contact@doovan.vn or [hotline] with your order number and the item you wish to return. We will send you the return instructions. Return shipping is paid by you, unless the item is faulty or we sent the wrong one.
7. Refunds
Once we receive and inspect the returned item, we will confirm your refund. Refunds are made through the payment method you used, within 7–14 business days.
8. Exchanges
To exchange an item for another size or colour, follow the return steps and tell us what you would like instead. Exchanges depend on stock; if the item is unavailable, we will refund you.
9. Faulty or incorrect items
If an item arrives faulty, damaged or not as ordered, contact us within 7 days of delivery with photos. We will repair, replace or refund it at no extra cost to you, including return shipping.
10. Contact us
Need help with a delivery or a return? Contact DOOVAN at contact@doovan.vn, by phone at [hotline], or by post at [business address].